Terms & Conditions

1. Introduction & Acceptance

1.1 These Terms and Conditions ("Terms") govern your use of the Greatwin Casino website, operated under a Curaçao Gaming Authority licence (#8048/JAZ). By accessing or using our platform, you confirm that you have read, understood, and agree to be bound by these Terms.

1.2 If you do not agree with any part of these Terms, you must not use our services. Continued use of the platform after any amendments constitutes acceptance of the updated Terms.

1.3 These Terms apply to all users of Greatwin Casino, including registered account holders, visitors, and any other persons who access our platform.

1.4 We reserve the right to amend these Terms at any time. Significant changes will be communicated via email or on-platform notification. It is your responsibility to review these Terms periodically.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Site" — the Greatwin Casino website and all associated domains and subdomains.
• "User" / "You" — any individual who accesses or uses the Site.
• "Account" — a registered user account created on the Site.
• "Services" — all gambling and entertainment services provided by Greatwin Casino.
• "Bonus" — any promotional offer, free spins, cashback, or deposit match made available to Users.
• "Wagering Requirement" — the number of times a Bonus amount must be wagered before withdrawal is permitted.
• "Real Money Balance" — funds deposited by the User that are immediately withdrawable (subject to verification).
• "Bonus Balance" — promotional funds subject to wagering requirements before withdrawal.

3. Account Registration

3.1 Age eligibility: You must be at least 18 years of age to register an account. We reserve the right to request age verification documents at any time. Accounts belonging to under-18s will be permanently closed and all deposits returned.

3.2 Geographic eligibility: Registration is open to residents of New Zealand and other permitted jurisdictions. Residents of restricted jurisdictions (including the United States, United Kingdom, Australia, and France) are not permitted to register.

3.3 One account per person: Each person may hold only one account. Multiple accounts per individual (or per household address) are strictly prohibited and will result in account closure and forfeiture of any bonus funds.

3.4 Accuracy of information: You must provide accurate, current, and complete information during registration. Providing false information — including false name, address, or date of birth — is grounds for immediate account closure.

3.5 Account security: You are responsible for maintaining the confidentiality of your login credentials. We are not liable for unauthorised access to your account resulting from your failure to secure your credentials. Notify us immediately if you suspect unauthorised access.

4. Deposits & Withdrawals

4.1 Accepted methods: We accept deposits via POLi, Visa, Mastercard, Skrill, PayPal, Neosurf, and cryptocurrency (BTC, ETH, USDT). Accepted methods may vary by player jurisdiction.

4.2 Minimum deposit: NZ$20 for all methods except Neosurf (NZ$10).

4.3 Minimum withdrawal: NZ$20. Maximum withdrawal per transaction: NZ$10,000.

4.4 Processing times: E-wallet withdrawals (Skrill, PayPal) process within 2 hours for verified accounts. Cryptocurrency withdrawals process within 1 hour. Bank card withdrawals take 2-5 business days (standard card network processing). POLi withdrawals are same-day.

4.5 Verification: Identity verification (KYC) is required before the first withdrawal. Documents typically required: government-issued photo ID and proof of address (utility bill or bank statement dated within 90 days). Verification typically completes within 24 hours.

4.6 Currency: All NZD accounts transact in NZD. No currency conversion fees on NZD deposits or withdrawals.

4.7 Refused transactions: We reserve the right to refuse or reverse transactions that appear fraudulent or in violation of these Terms.

5. Bonus Terms

5.1 Wagering requirements: All bonuses are subject to wagering requirements stated at the time of offer. The standard welcome bonus wagering requirement is 30x the bonus amount. Requirements must be completed within 30 days of bonus activation.

5.2 Maximum bet during wagering: When wagering with bonus funds, the maximum bet per spin or per round is NZ$5, unless otherwise specified. Bets exceeding this limit while bonus funds are active may result in forfeiture of the bonus and any associated winnings.

5.3 Game contributions: Not all games contribute equally to wagering requirements. Pokies typically contribute 100%. Table games (blackjack, baccarat, roulette) typically contribute 10-20%. Live casino games may contribute 0-10%. Specific contribution rates are listed on the promotions page.

5.4 Bonus expiry: Unclaimed bonuses expire 7 days after issue. Active bonuses with incomplete wagering requirements expire 30 days after activation. Expired bonuses are forfeited.

5.5 Bonus abuse: We monitor accounts for bonus abuse including, but not limited to: using multiple accounts to claim the same offer, exploiting low-edge games (e.g. baccarat banker) with bonus funds, and systematic exploitation of promotional offers. Detected abuse results in bonus forfeiture and may result in account closure.

5.6 Right to modify or withdraw offers: We reserve the right to modify or withdraw any promotional offer at any time. Bonuses already claimed remain subject to the terms applicable at the time of claiming.

6. Intellectual Property

6.1 All content on the Site — including but not limited to text, graphics, logos, icons, images, audio clips, and software — is the property of Greatwin Casino or its content suppliers and is protected by applicable intellectual property laws.

6.2 You may not copy, reproduce, modify, distribute, transmit, display, perform, or create derivative works from any content on the Site without our prior written consent.

7. Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure, forfeiture of funds, and possible legal action:

• Registering or playing if you are under 18 years of age
• Creating multiple accounts (multi-accounting)
• Providing false identity documents (fraud, identity theft)
• Using VPN or proxy services to circumvent geographic restrictions
• Exploiting software bugs or technical errors for financial gain
• Money laundering or any activity that violates anti-money laundering (AML) regulations
• Colluding with other players in multiplayer games
• Systematic bonus abuse or exploitation of promotions
• Attempting to hack, disrupt, or overload our systems

8. Limitation of Liability

8.1 To the maximum extent permitted by applicable law, Greatwin Casino is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or Services.

8.2 We do not guarantee that the Site will be uninterrupted, error-free, or free of viruses. We are not liable for losses resulting from technical failures, network interruptions, or third-party service outages.

8.3 Our total liability to you for any single claim shall not exceed the amount you deposited in the 30 days preceding the claim.

9. Privacy

Our Privacy Policy governs how we collect, store, and use your personal data. By registering an account, you consent to the data practices described in our Privacy Policy. We will never sell your personal data to third parties.

10. Changes to Terms

10.1 We reserve the right to update these Terms at any time. Material changes will be communicated to registered users via email at least 7 days before they take effect.

10.2 The current version of these Terms, with its "Last updated" date, is always available on this page. Continued use of the Site after the effective date of any amendment constitutes acceptance.

11. Contact Information

For questions about these Terms:

• Email: [email protected]
• Live Chat: Available 24/7 from your account dashboard
• Registered operator: Licensed under Curaçao Gaming Authority #8048/JAZ